Refund policy

1. Who this policy applies to

Samatrica is a service for businesses, not consumers. The statutory 14-day right of withdrawal of EU consumer law therefore does not apply; the refund rights in this policy are the ones Samatrica grants by contract.

2. Cancel at any time

There is no minimum term. You can cancel at any time by writing to contact@samatrica.com: the subscription ends at the close of the billing period already paid — the running bill — nothing further is charged, and you keep access until then.

3. 30-day money-back guarantee

If Samatrica does not work out for your business, write to contact@samatrica.com within 30 days of your first subscription payment and we refund that payment in full, no questions asked. The refund goes to the original payment method, normally within 10 business days.

The one-time setup fee, in the amount shown and charged at signup for configuring your services, prices, staff and chat widget, is not refundable, because that work has already been done. There is no free trial: this guarantee replaces it.

4. Renewals

Subscriptions are billed monthly. Renewal payments are not refundable, but you can cancel at any time: the subscription then simply ends at the close of the month already paid, and you keep access until then.

5. Billing errors and service failures

Amounts charged in error (for example a double charge, or a charge after a confirmed cancellation) are always refunded in full. If a prolonged outage on our side materially prevented you from using the service, contact us: we will credit or refund the affected period fairly.

6. How to request a refund

Write to contact@samatrica.com from the email address of your account, naming your business. We confirm reception within 2 business days and tell you when the refund was issued.

This policy is provided in several languages for convenience; in case of discrepancy, the Arabic version prevails.